Norwich Airport has been rated one of the top three airports in the UK for customer experience and has received ‘Recommended Provider’ status by consumer champion Which?
The prestigious recognition comes as part of Which?’s annual airport survey of its members, seeking their feedback on a variety of airport experiences.
A customer score is calculated based on a combination of overall satisfaction and likeliness to recommend to others.
Norwich Airport had a customer score of 78%, ranking it third in the UK overall. Norwich’s sister airport Exeter Airport was ranked fourth with 77%, with London City taking second place (80%) and Liverpool (John Lennon) Airport ranked number one with a score of 81%.
In April this year, Which? surveyed almost 5,000 members about their experiences at UK airports in the previous 12 months. Respondents were invited to rate the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, passport control and security.
On the whole, the consumer champion found smaller airports once again performed better than their larger rivals this year – with respondents reporting shorter queues, and a generally less stressful experience.
Richard Pace, Managing Director of Norwich Airport said: “We are incredibly proud to be recognised as one of the top airports in the UK for customer experience by Which?. This accolade is a testament to the dedication of our entire team at Norwich Airport, who work tirelessly to ensure every passenger has a smooth and enjoyable journey.
“Being acknowledged by our passengers, who have first-hand experience of our services, is particularly rewarding and reinforces our commitment to delivering excellence. This recognition, along with our continued growth and new flights, highlights the significant strides we are making in both passenger satisfaction and regional connectivity.”
The accolade continues a year of success for Norwich Airport. In April Ryanair started its first ever flights from Norwich adding 60,000 seats with new routes to Malta, Alicante and Faro. This puts the airport on track to surpass pre-covid passenger numbers of half a million following continued growth last year.
The airport directly employs 224 people and supports hundreds more jobs in the local economy. As well as being popular for leisure travel, it is also the gateway to the southern North Sea for the offshore energy industry and plays a key role in supporting the region’s wider aviation ecosystem with pilot training, military operations and the maintenance, repair and overhaul of aircraft.
Norwich Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc. RCA also owns and operates Exeter Airport and Bournemouth Airport and holds a management contract for Solent Airport.
To view the full Norwich Airport schedule, see here.
