Career Details

MAIN SCOPE & FUNCTION OF JOB:

Provide customer service support to Passengers with Reduced Mobility (PRM) ensuring safe transit throughout the airport.  Perform Ground Handling functions, including meeting & boarding flights, baggage, processing, and reconciliation.

KEY DUTIES and RESPONSIBILITIES:

• Provide high-level customer service support to PRMs throughout the airport; both departing and arriving passengers, always ensuring safe transit.
• Facilitate ‘familiarisation’ visits and open days for PRM and persons with hidden disabilities, such as autism, dementia, sight, and hearing loss prior to travel to assist with their visit for travel.
• Drive vehicles to support the PRM product and other Ground Handling tasks.
• Recording data relevant to the PRM product, providing statistical information to regulatory bodies.
• Assist with meeting and boarding flights for all passengers, providing safety oversight of each task.
• Assist with Ground Handling duties, including aircraft turnaround procedures, equipment placement and removal, baggage processing, baggage sorting and baggage reconciliation.
• General workplace cleaning and tidying of work areas as requested by senior staff.

REQUIREMENTS:

• Highly motivated and organised.
• Good basic standard of education (English and Maths)
• Sound level of ability of IT systems used at NAL (Microsoft Word and Excel).
• Sound knowledge of CAA and EASA regulatory requirements relating to PRM
• Experience with safety responsibilities within aviation an advantage.
• Customer Service experience.
• Outgoing and pleasant personality.
• Able to communicate effectively.
• Must be confident, assertive, adhere to strict deadlines and have ability to work under pressure.
• UK Driving License.

If you are interested and would like to apply for the role, please take a look at the Job Description, then forward your CV to our HR Team by clicking the link here.

Closing date for applications: 26th January 2025.

Norwich Airport is an Equal Opportunities Employer

All prospective employees are required to produce documents to verify their entitlement to work in this country to comply with the Immigration Act, 2016. In addition, all foreign nationals are required to provide appropriate evidence of eligibility to work in the U.K. i.e., a work permit / visa, where applicable. The original of these must be produced at the interview stage.